Translate

Friday, 20 December 2013

Cannot find SyncCenter?

Symtom

When sync with Outlook using WiFi mode, VCOrganizer prompts "Cannot find SyncCenter". 

Causes/Solutions

There are a lot of reasons VCOrganizer cannot discover the SyncCenter. Here are the 3 most possible causes that VCOrganizer cannot discover the SyncCenter via WIFI wireless connection:
  1. The firewall on your PC blocks the connection
  2. The VPN on your PC blocks the connection
  3. Antivirus might contribute the issue.
  4. The android device and the PC are not on the same subnet.
  5. Your phone/tablet is connected to a guest network on your WIFi access point (please check your WIFI router settings) 
  6. You have not started SyncCenter on your PC.
Please try to turn the items 1 to 3 off temporarily to isolate the cause of the sync failure.If it is firewall issue, VCOrganier uses UDP broadcast IP 255.255.255.255, port: 11000, and communication port 8182. You can try to turn on the firewall and change the firewall settings to allow the communication, and see if that works for you. 

Please do the following:

  • Make sure you have installed SyncCenter on your PC
  • Make sure your PC and your Mobile are on the same subnet (e.g you pc and your mobile are connected to the same WIF access point, please also turn off your Guest network on your WIFi access point if you have enabled it).
  • Restart your PC, mobile, and router.
  • On your PC, start SycnCenter and make sure WIFI mode is selected.
  • On your phone, turn on your WiFi, not the 3G data.
  • To isolate the issue, please make sure you have turn off your firewall and antivirus software (if this is a firewall issue, you can add the exception rules to your firewall later)
  • Then, sync again
If you still see the "Cannot find SyncCenter" message, please send the following information to VCOrganizer Support
  1. On PC, in SyncCenter -> About tab, please let us know what IP address do you see?
  2. On your Phone/tablet, in VCOrganizer Settings, scroll to the bottom, please let us know what IP address do you see?
  3. If you enter the IP address that you see in (1)  in VCOrganizer Sync screen, and press the start button, is VCOrganizer able to sync with Outlook?

Additional Information

Configure Firewall for VCOrganizer WiFi Sync

It depends on how your firewall is configured. For most of the users, you don't need to change any firewall settings. If you have identified that Firewall is the cause of sync issue, please do follow:

For Windows Firewall:

  • In Control Panel -> System and Security -> Windows Firewall
  • Click the "Allow Program to communicate through Windows Firewall"
  • Click "Change Settings"
  • Click the Add another program
  • Click the browse button, and select
    C:\Program Files\Vecal\VCOrganizer\VCOrganizer\VCOrganizer.exe (assume you have installed SyncCenter
    in this directory)
  • Then, click the Add button
    You should see the "OutLookSync", select it and click the Details button
  • Then, click the "Network location types. Check both Home/Work, and Public checkboxes. Then, click OK
  • Try to sync again


For McAfee Total Protection:

Please add the following ports rules:

TCP/IP-porte: 8182
UDP-porte: 8182
Open ports to: All PCs

TCP/IP-porte: 11000
UDP-porte: 11000
Open ports to: All PCs




Best Regards,
David Tin,
Product ManagerVecal.biz
VCOrganizer syncs Outlook (notes, tasks, events and contacts) to your Android phone and tablet.



5 comments:

  1. None of these solutions worked for me. I updated the app on my pc tonight and it worked perfectly.

    ReplyDelete
    Replies
    1. That's good.

      If you still have any issue, please feel free to contact support@vecal.biz.

      Delete
  2. I use the Synccenter before last week fine. The issue I'm concerned now that after clicking Synccenter icon, its window never shows and did show prior for syncing. These solutions where I came for troubleshoot and Maybe I'm trying to ask a pre-cursor question thus the Synccenter window appears to open yet does not, veen after reinstall

    ReplyDelete
  3. Hi Kyle, I am sorry that I am not quite understand your meaning of "its window never shows and did show prior for syncing". Could you please explain your issue in more details? you can also send some screen captures to show us your issue (pls send to support@vecal.biz)

    ReplyDelete
  4. I should have that EMail sent to your late this afternoon/evening.

    ReplyDelete